1. What were the goals of the team while initiating the change? Were those goals attained effectively or not? Discuss briefly. 5 marks
Solution:-
The selected team decided to enhance the bank services to 24-hours online & telephone banking without increasing total costs. And This action was perceived to result into more efficient transition.
2. What are the positive and/or negative aspects of the change brought in TBL? 5 marks
Positive aspect was that this action was perceived to result into more efficient transition.
3. Does the initial smooth performance of TBL ensure the consistent performance in the upcoming years? 5 marks
Solution:-
The operations of newly privatized bank were started and went smoothly for six months afterwards.
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